Human Resources for ASC Managers

Monday, June 3 – Tuesday, June 4, 2024

The Human Resources for ASC Managers virtual course equips surgery center leaders with skills and strategies to excel in HR management in the healthcare setting. This comprehensive program covers essential interviewing and hiring techniques, proactive staffing solutions, communication and conflict resolution strategies, coaching and mentoring skills, leadership development, and effective succession planning. It's a must-attend for ASC leaders looking to optimize their team, enhance leadership and ensure the long-term success of their facility.


Human Resources for ASC Managers

Single Course Only

Members $248
Non-Members $299

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Get access to all four courses for one low price.

Members $738
Non-Members $889

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Monday, June 3, 2024

12:00 pm–1:00 pm ET

Essential Interviewing & Hiring Techniques

Discuss the benefits of hiring the best talent, why who you hire is the most important business decision you will ever make and how much bad hires cost. Learn how to weed through resumes quickly and effectively and how to cultivate and maintain a virtual bench you can reach out to when you have an opening. Also, consider other methods for sourcing talent. A review of the various interviewing techniques for each phase of the process—the screening interview, detailed interview and focused interview—will include examples of scorecards to use during each phase. Find out how to conduct reference checks properly.

AEU Content Area: Human Resources

Rena M. Courtay, MBA, BSN, RN, CASC, CPPM, CASC Vice President of Ambulatory Surgery Trinity Health
1:15 pm–2:15 pm ET

A How-To Guide to ASC Competencies

Competency includes the ability to fulfill one's role by applying appropriate training, knowledge and behaviors to the job functions. A well-trained and competent care delivery team can improve outcomes and raise patient satisfaction levels in your facility. This session will provide guidance on why competencies are needed, what to consider in developing competencies and examples of the types of competencies ASC staff need.

AEU Content Area: Human Resources

Tina Piotrowski, MBA, BSN, RN, CASC Chief Executive Officer Copper Ridge Surgery Center
2:30 pm–3:30 pm ET

Proactive Solutions to Your Staffing Challenges

Tired of wrestling with staffing concerns tied to a multi-generational workforce, employee turnover, appropriate candidates, increased competition and employee retention? Find out how to prevent problems before they start using better recruitment and retainment techniques. Proven techniques for overcoming common hurdles will be provided. The session will also delve into the many ways cross training can benefit your staff and your whole organization, with a focus on the ways multiple skill sets can help support versatility, morale, experience, accountability and teamwork. Strategies for implementing a successful cross training program and best practices will be discussed.

AEU Content Area: Human Resources

Fawn Esser-Lipp, MBA, BSN, CNOR, CASC Administrator/Executive Director The Surgery Center
3:45 pm–4:45 pm ET

Build a Stronger Team with These Communication and Conflict Resolution Strategies

Take a refreshing look at conflict as something that can strengthen your organization instead of weakening your team in this session that will show you how to approach conflict with a collaborative spirit that offers opportunities for every member of your team to learn and grow as leaders. You will explore innovative strategies for negotiating differences and learn how to use the art of communication to mitigate conflict and promote teamwork and productivity. Leadership is at the core of great organizations, and communication and conflict resolution are essential skills leaders must master to provide a great workplace.

AEU Content Area: Human Resources

Tami Robinson, MSN, BSN, RN, CASC Executive Director of Operations Franciscan Orthopedic Surgery Center

Tuesday, June 4, 2024

12:00 pm–1:00 pm ET

Harness Your Staff's Talent and Potential by Improving Your Coaching and Mentoring Skills

Understand the key differences between coaching and mentoring and examine proven strategies for developing and retaining the talent potential of your ASC’s staff.

AEU Content Area: Human Resources

Raghu Reddy, MBA, BS, CMR Chief Administrative Officer SurgCenter of Western Maryland
1:15 pm–2:15 pm ET

Cultivating Leaders inside Your ASC

Discuss strategies for developing leaders within your organization that take into account differing leadership styles and generational differences. Explore the six nurse leader competencies the American Organization for Nursing Leadership (AONL) describes and how to foster the growth necessary to master them. Discuss the mentor/mentee relationship and how to implement a successful program within your center.

AEU Content Area: Human Resources

Tina J. DiMarino, DNP, RN, CNOR, CASC Chief Executive Officer Custom Surgical Consultants
2:30 pm–3:30 pm ET

Implement an Effective Leadership Succession Plan

Leadership in an ASC is pivotal in the operational success of a surgery center and a stable culture. Consequently, leadership changes require careful succession planning with all relevant stakeholders. The speaker will share her personal story of a failed succession plan and lessons she learned along the way. The steps that ASC administrators and other leaders need to take to create a strong succession plan, as well as practical ideas for mentoring new leaders within existing staff, will be discussed.

AEU Content Area: Human Resources

Kecia Norling, MBA, RN, CNOR, CASC Administrator Northwest Ambulatory Surgery Center

Select each heading tab below to find out more information.

Continuing Education

To receive credit, you must complete an evaluation for each session through the Continuing Education Portal. You will use the same ID number listed on your registration confirmation email. If you have any questions regarding your customer ID, please contact

Administrator Education Units (AEUs): This program is approved for up to 7.00 units of AEU credit for the Certified Administrator Surgery Center (CASC)® credential by BASC Provider #3272.

Nursing Contact Hours: This program is approved for up to 7.00 nursing contact hours by the California Board of Registered Nursing, Provider #6949.


These presentations may include opinions, advice, statements, materials, data, images, videos, documentation, and other information (“Materials”) expressed or shared by presenters. The Materials are for informational purposes only, and the statements, views, and opinions expressed at any presentation, or in any Materials, are those solely of the presenter and not of ASCA. Further, ASCA does not endorse or recommend any specific presenter, promoter, company, or center, or any views mentioned at any conference or meeting, or in the Materials. Under no circumstances, will ASCA (or its directors, officers, employees, or agents) be liable for the accuracy, quality, or reliability of any of the presentations or Materials, or any defamatory, offensive, or illegal conduct of presenters, including but not limited to intellectual property infringement, or any direct, indirect, incidental, special or consequential damages arising from any presentations, or Materials.

Cancellation Policy

Registration fees are nonrefundable.

Can’t attend? Someone from your facility can attend in your place. Substitutions can be made free of charge for your initial substitution and $55 for each additional. All requests must be made in writing and sent via email to the ASCA Meetings Department at