Managing, Measuring and Motivating Remote Business Office Staff
Tuesday, February 25, 2020, 1:00 pm ET
Jho Outlaw, Senior Vice President of Revenue Cycle Services, Surgical Information Systems
1 hour of AEU/CE
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Allowing ASC business office staff to work remotely can provide significant benefits to both employers and employees. Staff satisfaction and retention are likely to increase, and virtual staff are often more productive than onsite employees. Furthermore, employing remote workers allows a surgery center to tap into a larger pool of job candidates, save money on renting office space or even turn existing business office space into additional patient care areas. But while adopting a telework policy comes with benefits, there are hurdles to overcome. Learn how to effectively transition a business office team to remote work, establish staff performance expectations, maintain accountability by leveraging metrics and drive engagement and productivity.
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